Terms & conditions

Last updated: 19 October 2026. These terms apply to new agreed projects; existing client agreements are not changed retrospectively.

Who you are working with

The studio is operated by Akbar Hussain trading as AKSTHEGREATEST, a sole trader. Contact hello@aksthegreatest.co.uk. Akbar leads client communication, web work and project delivery, with specialist brand and graphic design support from Ihsan Ullah where agreed. We are not VAT registered and do not charge VAT.

Your quotation and agreement

Package prices are starting points, not an automatic purchase. Web Presence starts at £500; Branding & Logo Design and Graphics & Marketing Assets are separately selectable £75 and £75 services. Adding one does not automatically add the other.

Your individual written quote confirms the deliverables, exclusions, total GBP price, approved third-party costs, timetable, payment dates and business contact details. Quotes are normally valid for 30 days unless stated otherwise. A contract forms when you approve that quote and we confirm acceptance in writing. Before accepting a project contract, you should receive the full business identification and geographical contact details required for that transaction. Ask for any missing information before approving a quote.

Specifically agreed project scope takes priority over general package descriptions, but never removes mandatory legal rights. Extra pages, features, design items or other changes require an approved quote before additional work or charges are added. We do not change an existing agreed price merely because public prices later increase.

Payment and starting work

For new projects, the usual schedule is 50% of the agreed total before work starts and 50% after the agreed deliverables are ready, before final launch or handover. Your written quote confirms the actual schedule. Existing clients retain their own agreed arrangements.

The initial payment is an advance towards the project price. It is not automatically forfeited if a project is cancelled. Invoice due dates appear on your quote or invoice. If a payment is overdue, we will contact you and may pause further work after reasonable notice; disputed amounts do not justify withholding client-owned domains or credentials.

Your input, revisions and timing

You supply accurate business information, content, lawful assets, access and consolidated feedback by agreed dates. You confirm that you have the necessary permissions for material you provide. Do not send account passwords through ordinary enquiry emails; secure access arrangements should be agreed separately.

Concepts, revision rounds, asset quantities, sizes and final formats are confirmed in your quote. A revision refines an approved direction; a new direction or expanded scope may need a separate quote. Correcting our failure to meet the agreed specification is not an extra revision charge. Design services are not unlimited design or ongoing marketing subscriptions.

Timelines are estimates unless a specific deadline is agreed. Delays in information, approvals or access may move delivery dates. We will discuss rescheduling and any proposed scope changes rather than treating silence as approval or automatically charging a restart fee.

Cancellation and refunds

You can request cancellation by email. Subject to any statutory rights, charges on cancellation are limited to a fair, evidenced amount for work actually completed and reasonable, authorised non-recoverable costs. We avoid double recovery, reduce avoidable loss and refund any unused advance after accounting for justified charges. The full unpaid project price does not automatically become due.

If we cannot complete the work, we will account for what has been delivered, refund unearned payments and discuss usable paid work and an orderly handover. Statutory remedies remain available.

Consumers: where you contract wholly or mainly outside your business, distance service contracts normally have a 14-day cancellation period from the day after the contract is made. Give a clear cancellation statement identifying yourself and the service to the contact above. Any statutory refund deadline and rights take priority over these general terms.

Work during a consumer cancellation period requires a separate express request to start early and the required information about proportionate charges. The cancellation right is lost on full service performance only where the applicable acknowledgement and conditions are met. We do not assume that every website project qualifies for an immediate digital-download exception. These terms are not themselves an early-start request or waiver.

Ownership and licences

Once the agreed fees are paid in full, the final bespoke deliverables are handed over with the ownership or licence stated in your quote. Any copyright assignment we can make is recorded in the necessary signed written agreement. Third-party fonts, stock photographs, software and open-source components remain subject to their own licences. Pre-existing tools and reusable components are not automatically exclusively assigned; your quote should provide the rights needed to use the finished work.

You retain ownership of your supplied materials. Domains should be held in your own account where practical. We keep non-public project information confidential and seek permission before using confidential work, testimonials or other client material in a public portfolio.

Hosting, care and third-party costs

Hosting and care are optional and separate from one-off work. The individual plan confirms included services, billing start, monthly fee, edit allowance and cancellation arrangements. Where the standard 30-minute monthly edit allowance applies, unused time does not roll over. New features, major redesigns and extra work require approval.

Unless your individual plan says otherwise, give 30 days' notice to cancel ongoing care. We will explain the final service period and assist with an orderly transfer of client-owned files, domains and access. Any separately charged migration work must be agreed in advance; cancellation does not mean immediate deletion of your site or loss of your domain.

Printing, ad spend, premium assets, domain renewals, email subscriptions and other third-party costs are separate unless expressly included. Search work does not guarantee rankings, traffic, leads or revenue. Any minimum SEO commitment must be stated in the accepted quote.

Standards, liability and disputes

We provide services with reasonable care and skill. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot legally be excluded.

For business clients, any project-specific limitation of liability must be set out in the agreement and apply only so far as legally reasonable. We do not apply a blanket exclusion of all responsibility for data loss, confidentiality or intellectual property. Consumers retain their rights concerning foreseeable losses caused by a breach and applicable statutory remedies.

Please raise concerns by email so we can investigate and seek a practical resolution. England and Wales law applies, without depriving consumers of mandatory protections or access to courts otherwise available to them.